Service Desk

Peritus PFIM Service Desk

Service Desk – a single point of contact to meet the communication needs of technicians, management (admin) and customers requiring services.

The Peritus PFIM Service Desk in 3 steps, 1 - logging a call, requests for quotes and call outs. 2 - Managing quotes that have been issued, managing Job Cards. 3 - Monitoring business trends and your operations departments productivity. Its that simple!
The Peritus PFIM Service Desk in 3 steps. Its That Simple
  • Do your customers report incidents and request call outs ?
  • Do you need to provide quotations and receive approval before proceeding with maintenance ?
  • How do you ensure that Faults and Issues that are detected by service teams are followed up on ?

Managing calls and satisfying SLAs presents a challenge to any organisation.

Your ability to manage these competing demands is a determining factor of the success of your organisation!

Peritus offers the PFIM Service Desk to assist you with these demands on your business.

Our Service Desk (Incident Logging System /  Call Center / Fault Report System) has been fully integrated with PFIM to generate Job Cards directly from the call.

Quotations can be requisitioned directly from the Call / Fault Report to the person responsible and tracked to completion (acceptance of quotation and Technician dispatched ).

Calls can be linked to the relevant Contract to ensure correct costing and billing.

The Service Desk utilises E-Mail and / or SMS integration to ensure that your customers and staff are kept up to date as calls are progressed through the system.

The PFIM Service Desk integrates with a complete CMMS and ERP system to enable you to provide the level of service that your customers require.

The Service Desk is fully web enabled.

Contact us to get your business operational TODAY! ( or for more information.)